With a slight variation on Theodore Levitt’s “Marketing Myopia” we can accurately say what has been SYO’s way of doing business for:
…that businesses will do better in the end if they concentrate on meeting customers’ needs rather than on selling products.
Levitt, T. (1960).
Harvard Business Review.
…SYO interfaced [our department] with the County It Department, Michigan State Police LEIN, County RESA, Central Dispatch, Core Technology, and others to ensure proper integration and usability of our system. Of paramount importance to my department is confidentiality. SYO has been completely confidential in their management of our data. SYO has researched and complied with all known confidentiality statutes including LEIN, HIPAA, and others. I would highly recommend SYO Computer Services, Inc. for any police department or entity wishing complete confidentiality and superb service and support.
Chief of Police
Our Church is a current and very satisfied customer of SYO Computer Services. We have worked directly with Jason Gottschalk, and his associates, exclusively since 1998. SYO provides professional and timely service for all of our computer needs. We strongly recommend, without reservation, SYO Computer Services.
First, I would like to personally thank you for providing the highest level of professionalism and service capability, which is not easily found in today’s business world. As City Manager, I value this in our business relationship. All of the staff at our City has benefited from the level of service SYO provides through minimal system downtime and unique productivity solutions. It is my pleasure to recommend SYO as an IT service provider. SYO personnel are highly trained, certified technicians. They have contributed greatly to the success of our City in meeting our productivity and cost reduction goals by providing practical and cost effective solutions to our IT needs. They have built a “Down to Earth” relationship with my department heads and me by responding to our needs rather than telling us what they are willing to do. My staff and I would recommend SYO Computer Services to any organization looking for rock-solid IT support.
To Whom It May Concern: This letter is written as a reference for SYO Computer Services, and Jason Gottschalk, who have served as the IT support for our church since September 2008. We are a large Presbyterian church in Michigan. Up until August of 2008, we employed a full time IT coordinator, but as the economy weakened and the church’s sources of revenue shrank, we decided give up the luxury of a full time IT staff member and go to an outside source for IT support. I interviewed four candidates: SYO was clearly the way to go right from the start. Jason’s personal interest in his clients is a big plus for us. He has been able to advise us on all of our IT and much of our Audio/Video needs. Quick response time is crucial when computers crash and SYO is the next best thing to having someone in-house, and a lot less expensive! Jason and SYO have helped us to get to the “21st Century” as some of our younger members like to put it. We’ve installed wireless capability and senior staff members are connected to the network via smartphones and IPads. The church is a large stone and steel building which presents great challenges for modern technology, but SYO has helped us to work through these challenges. I was pleased to sign a three year renewal agreement with SYO in September of 2009, 2012, 2015, and 2018. That’s probably the best endorsement.
As Finance Director for a Charter Township, I have had the opportunity to work with SYO on many different projects, from the ordinary day to day support, to comprehensive network upgrades. We have used SYO for services such as video system design for our local cable channel, network rebuilds, server replacement and upgrades, and workstation maintenance throughout the township. In addition, their expansive knowledge and expertise allowed us to engineer, install, and launch large scale network and server changes throughout all of our buildings concurrently, without loss of service and minimal off hour work requirements.
…We’d had hardware technicians who claimed to be able to install the hardware but when they came out to the offices they readily admitted that our setup was beyond their abilities.” “We would call SYO in a complete panic because the software and hardware were not functioning as smoothly as we had anticipated.” “Since those early years and many panic calls to Jason, we realized that we truly needed to be in a contract with SYO so the equipment/software would be monitored and updated on a regular basis. There was never any problem that we experienced that SYO could not handle. When a software company tried to ‘milk’ the situation, Jason saw through their games and resolved the issue and we were able to exit our software contract [with the third party software company] with minimal grief.
During the last 10 years, SYO has worked for Southland Mall on several different computer related projects, most notably an 1800 foot Fiber Optic network run. SYO displays a high degree of integrity, responsibility, and ownership. They stand by their work. They have provided value engineering and looked for ways to improve Southland’s network efficiency. SYO’s recommendations are based on the best cost effective solutions for Southland Center.
While I was speaking with BS&A about my remote access to the City's BSA System through Microsoft Terminal Services, I mentioned that is was so much faster and significantly more responsive than the remote access I use at another Municipality; the support rep at BS&A said he was familiar with how SYO sets up servers and remote access and he told me it was faster because SYO "does it right"!
We asked SYO for some help with identifying some changes in our Point-to-Point T1 billing from AT&T and the more we talked, the more we realized we needed a full telecommunications audit. SYO traced and examined every circuit, phone line, alarm line, SCADA line, and Internet connection the City had. They actually visited every location and D-Mark and laid their eyes on every single circuit listed on each of our bills.
This extremely thorough examination led to a complete revamp of our telecommunications plan and ultimately saved the City more than $60,000.00 a year in telecommunication charges. We thank Jason Gottschalk and SYO for this in depth audit and research that led to this savings.
As Clerk of a 36 square mile township and a customer of SYO for the last two years I can say that we have never had such efficient support! SYO made a recommendation to our Township to upgrade our network which included a new server, workstations, wiring and software. They also had experience with BS&A software which we required.
Jason and his staff have been most accommodating to our Township Employees and myself. They have exceeded our expectations and I would highly recommend SYO to other communities and businesses.